Abstract：
Through analyzing 170 complaints from 2007 to 2011, the problems have been divided into ten types and the occurring frequency of each type has been counted. The statistical results reveal that the functional defects of the construction engineering are the main quality issues for affecting the life of the householders. Combining with the specific complaints, the thesis investigates some hot issues, such as the complaint motivations of the householders, the increasing number of the complaints. The results can provide references for the selecting the focus of the project quality supervision in the future.
